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Find answers about wall surfaces, materials, custom colors, proofs, installation, removal, shipping and custom projects.
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Frequently Asked Questions
What wall surfaces do your decals work on?
What wall surfaces do your decals work on?
Our wall decals work on most wall surfaces. Use Standard Wall Vinyl on smooth walls and light texture. Use Textured Wall Vinyl for orange peel, knockdown, or walls that need stronger adhesion. Decals can also be used on glass, metal, doors, mirrors, tile and sealed wood.
If you’re unsure which material to choose, view our Material Guide or send us a photo of your wall and we can help.
Which wall decal material should I choose?
Which wall decal material should I choose?
Choose Textured Wall Vinyl for orange peel, knockdown, or walls that need stronger adhesion, or if you prefer a smooth matte vinyl look. Choose Standard Wall Vinyl for smooth walls, light texture, and some knockdown surfaces, or if you prefer a soft fabric matte look.
If you’re unsure which material will work best, click here to order a sample to test your wall before purchasing or click here to send us a photo of your wall and tell us your wall type so we can help you choose the best material.
Will wall decals work on textured walls?
Will wall decals work on textured walls?
Yes. For orange peel, knockdown and other textured painted walls, we recommend our Textured Wall Vinyl. It has stronger adhesive and a smooth matte finish for harder-to-stick surfaces.
For very light texture, Standard Wall Vinyl may also work. If you’re unsure, order a sample to test your wall before purchasing or send us a photo of your wall and we can help you choose the best material.
Can I order a sample before purchasing?
Can I order a sample before purchasing?
Yes. We offer wall decal material samples so you can see the material, feel the surface, and test adhesion on your wall before placing a larger order.
Order a sample to test your wall before purchasing.
Can I change the colors in a design?
Can I change the colors in a design?
Yes. Our wall decal designs can be customized using any of our 200+ available colors. We can also match colors, including paint colors, brand colors, and HEX codes. You can change individual colors, mix and match shades, or create a completely custom palette.
Want to see the colors before ordering? Order a Color Chart to view the colors in person.
Where can I view all 200+ colors?
Where can I view all 200+ colors?
Visit our Color Chart to browse all 200+ available colors. You can search by color family, color name, or HEX code.
Want to see the colors before ordering? Order a Color Chart to view the colors in person.
Can I request a proof before printing?
Can I request a proof before printing?
Yes. You can request a proof before your order is printed. Your proof will be emailed to you for review, and you can request revisions if needed before approving the final design.
Want to see a proof before ordering? Request a proof here.
How long should I wait after painting my wall?
How long should I wait after painting my wall?
Wait at least 3 to 4 weeks after painting before applying wall decals. Paint needs time to fully cure before adhesive is applied.
Applying decals too soon can affect adhesion and may damage uncured paint during removal.
How do I prepare my wall for installation?
How do I prepare my wall for installation?
Make sure the wall is clean, dry and free of dust, grease or residue. Allow freshly painted walls to cure for 3 to 4 weeks before installation.
To significantly improve wall-film adhesion, clean the wall with 70% isopropyl alcohol using a clean, lint-free cloth. Test first in an inconspicuous area to make sure the paint finish is not affected, then allow the wall to dry completely before installation.
For best results, follow the application instructions for the material you selected.
Will removing the decal damage my paint?
Will removing the decal damage my paint?
When applied to properly cured, sound painted walls and removed slowly using gentle heat, our wall decals are designed to remove cleanly.
Wall condition, paint quality, paint age and surface preparation can affect removal, so we always recommend testing a sample if you are concerned about a specific wall.
Can the decals be repositioned?
Can the decals be repositioned?
Our Standard Wall Vinyl is repositionable during installation, so you can lift and reapply it as many times as needed.
Our Textured Wall Vinyl uses stronger adhesive and is intended for a one-time installation.
How do I remove a wall decal?
How do I remove a wall decal?
Wall decals are easiest to remove slowly with a little heat.
1. Warm the decal.
Use a hair dryer on low heat and hold it a few inches from one edge of the decal. Warm the area for several seconds to help soften the adhesive.
2. Lift one corner.
Gently lift an edge with your fingernail or a plastic scraper. Avoid using sharp metal tools that could damage the wall.
3. Peel slowly.
Pull the decal back at a low angle while continuing to warm the next section with the hair dryer. Do not pull straight out from the wall.
4. Continue in small sections.
Work gradually across the decal, warming and peeling as you go. Larger decals can be removed in smaller sections if that makes the process easier.
Taking your time and using gentle heat will give you the best results.
Can you make a custom size?
Can you make a custom size?
Yes. If you need a size that is not listed, send us your wall dimensions or the size you need through our Custom Design Request form, and we can help determine the best dimensions for your space.
Can I upload my own artwork?
Can I upload my own artwork?
Yes. If you already have artwork, a logo or a design file, upload your artwork here along with your project dimensions and details. We’ll review the file and let you know the best options for turning it into a wall decal.
Can you create a custom design for me?
Can you create a custom design for me?
Yes. If you would like a wall decal designed specifically for your space, send us your wall dimensions, colors, inspiration and any other project details here, or set up a free design consultation to discuss your idea.
Can you create wall decals from my AI-generated art?
Can you create wall decals from my AI-generated art?
Yes. Upload your AI-generated artwork here and tell us the size you need using the form. We’ll review the artwork and project details, then get back to you with the next steps for your custom decal.
How long does production take?
How long does production take?
Standard production is approximately 4 to 5 business days.
For eligible orders, 2-Day Priority Production is available for an additional $25.
Shipping time is separate from production time.
Where is my order?
Where is my order?
After you complete checkout, you’ll receive an order confirmation email with your order details.
Our standard production time is 4–5 business days before shipping. If you selected 2-Day Priority Production, your order will be moved through production within 2 business days.
Once your order ships, you’ll receive a shipping confirmation email with your tracking number so you can follow the delivery.
Shipping time is separate from production time. If you selected UPS 2nd Day or Overnight shipping, that shipping speed begins once your order has finished production and leaves our studio.
If you haven’t received a shipping confirmation after the expected production time, contact us here and we can check the status of your order.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes. Expedited shipping options are available, including UPS 2nd Day and Overnight shipping.
Available shipping methods and pricing are shown at checkout.
What is your return policy?
What is your return policy?
Unused, non-custom products may be eligible for return according to our Shipping & Returns policy.
Custom colors, custom sizes and other personalized orders are made specifically for you and are not returnable. Installed decals are also not returnable.
If you are unsure about color or material, we recommend requesting a proof or ordering a sample first.
What if my decal arrives damaged?
What if my decal arrives damaged?
If your decal is damaged during shipping, contact us with your order information and photos of the damaged area, and we’ll resend the damaged decal.
Our Application Guarantee has you covered. If a decal piece is damaged during installation, contact us and we’ll resend the replacement piece free of charge.
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